15.12.2021
Lookers revs up omnichannel customer options with new delivery fleet rollout
UK and Ireland’s leading motor retail and aftersales group revs up omnichannel options with new delivery fleet and instant valuation ‘click and sell’ online tool
Leading UK motor retail and aftersales service group Lookers is investing in a dedicated nationwide fleet of specialist delivery vans to bring customer vehicles straight to their door as part of a new and enhanced service for online shoppers.
The branded high spec vehicles, which include broad access doors and hydraulic duck tails that can carefully and safely load and unload every car – from the heaviest to the sportiest low suspension vehicles – are accompanied by drivers specially-trained in handover protocols for each brand and model bought, ensuring optimum levels of customer service.
Lookers’ customers have already been enjoying a home delivery service for their vehicle purchases through third party agreements. However, this move will now mean Lookers can fulfil and track more orders using its own dedicated fleet and experienced teams.
The company has also rolled out a new ‘click and sell’ option for customers to sell their used vehicles quickly where an instant valuation is generated by inserting the car vehicle registration number. Lookers already offers a popular ‘click and drive’ service where customers can search, order and collect vehicles from any dealership and which includes a 14-day moneyback guarantee.